Job Description
AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace by providing prompt emergency roadside assistance to stranded motorist in cases of vehicular breakdowns and accidents.
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We are recruiting to fill the position below:
Job Title: Customer Service Representative
Locations: Okutukutu – Yenagoa, Bayelsa & Lagos
Employment Type: Full-time
Responsibilities
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Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal / customer service teamsales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Bachelor’s degree in any management/social science related course
Minimum of 2 years experience as a customer service representative
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Salary
N100,000 – N120,000 Monthly.
Application Closing Date
10th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@aarescuenigeria.com using the job title as the subject of the email.
