Job Description
We’re Hiring 📢
English & French Customer Service Representative/Tech Support
📍Lagos
Salary: N200,000 net monthly (accommodation is provided)
This is an onsite job role from Monday – Friday with an accommodation to resume on Monday.
We are seeking a professional English and French Customer Service Representative/ Tech Support (Residents close to Lagos and willing to relocate) to help with:.
Job description for Customer Service Representative/ Tech Support:
• Handle inbound calls to assist customers with inquiries, complaints, and service requests.
• Make outbound calls to follow up on customer issues, conduct surveys, or promote products and services.
• Maintain accurate and detailed records of all customer interactions in the CRM system.
• Build and maintain positive customer relationships through effective communication.
• Collaborate with team members and other departments to resolve customer concerns efficiently.
• Identify opportunities for upselling or cross-selling products and services during interactions.
• Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
Requirements:
• A minimum of an HND in any related field.
• Strong communication skills in both written and spoken English and French (compulsory).
• Proficiency in using computer applications, including MS Office (Teams) and CRM software.
• Ability to stay calm under pressure and handle challenging customer situations with professionalism.
• Strong problem-solving skills and a positive attitude.
• Experience in a customer service role is an advantage but not mandatory.
Apply 👇
https://forms.gle/nsLtpJKwJYwjQLFg9
If you’re customer-focused, detail-oriented, and ready to be part of a growing team, please fill out the application form and upload your resume. We look forward to having you on board!
