Job Description
Hiring: Head of Customer Service at MTN
Location: Victoria Island, Lagos
Requirements
Bachelor’s degree in Business Administration, Marketing, Social Sciences, or a related discipline.
A Master’s degree or a relevant professional certification (e.g. CCXP, CIM, ITIL Service Desk/CX) will be an advantage.
A minimum of 10 to 15 years’ total experience in a similar position with at least 3 years in leadership/managerial role; candidate should have at least 5 years in customer experience, client relationship management, contact centre or complaints management
Experience in Fintech or Banking is preferred
Strong ability to translate business needs into operational CX requirements.
Apply below:https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7588/?location=Nigeria&locationId=300000000275132&locationLevel=country&mode=location
