Job Description
🚨 WE’RE HIRING | CUSTOMER EXPERIENCE LEAD
📍 *Location:** Lagos, Nigeria
💼 *Employment Type:* Full-Time
Our client in the construction sector(Interior Design and Fittings) is seeking a customer-focused **Customer Experience Lead** to drive exceptional customer service and ensure a seamless experience across all customer touchpoints.
🔹 KEY RESPONSIBILITIES
* Lead and coordinate the customer experience/customer service team.
* Develop and implement strategies to improve customer satisfaction and retention.
* Monitor customer feedback and identify recurring service issues.
* Handle and resolve escalated customer complaints professionally.
* Establish and monitor customer service standards and KPIs.
* Analyze customer experience data and recommend improvements.
* Work with sales, logistics, warehouse and other teams to resolve customer issues.
* Develop service improvement initiatives based on customer feedback.
* Train and coach customer-facing employees.
* Prepare regular customer experience performance reports for management.
🔹 REQUIREMENTS
* Bachelor’s degree/HND in Business Administration, Marketing, Communications or a related field.
* 4+ years’ experience in customer service, customer experience or related roles.
* At least 1–2 years’ experience in a supervisory or team-lead capacity.
* Strong knowledge of customer service principles and CRM systems.
* Excellent communication and interpersonal skills.
* Strong problem-solving and conflict-resolution abilities.
* Customer-centric mindset with strong attention to detail.
* Ability to work effectively in a fast-paced environment.
📩 *HOW TO APPLY:*
Interesting and qualified candidates can apply via the link below;
https://forms.gle/gZpkBxLvS9aaj4nP6
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