Job Description
🚨 HIRING: CS Sales Team Lead
Company: Jumia Nigeria
Location: Nigeria
Job Type: Full-Time
About the Role
Jumia is seeking an experienced CS Sales Team Lead to lead its frontline sales and customer service team, drive sales performance, coach agents, improve customer satisfaction, and manage escalated customer issues.
Key Responsibilities
* Lead Customer Service Sales Agents to achieve individual and team sales targets.
* Coach, mentor, and provide feedback to improve team performance.
* Monitor sales metrics, conversion rates, order value, and customer satisfaction.
* Develop and implement sales strategies with the Customer Service Sales Manager.
* Conduct team meetings, training sessions, and performance reviews.
* Handle escalated customer enquiries and complaints.
* Maintain accurate sales and customer interaction records in CRM systems.
* Motivate the team and foster a positive work environment.
* Communicate product updates, promotions, and campaigns to team members.
Requirements
* Experience in sales or customer service with proven leadership and coaching ability.
* Strong communication and interpersonal skills.
* Proven track record of achieving sales targets.
* Strong multitasking, prioritisation, and time-management skills.
* Experience with CRM systems and sales tools.
* Flexibility to work evenings, weekends, or holidays when required.
Benefits
* Opportunity to make an impact in Africa’s e-commerce sector.
* Professional and dynamic work environment.
* Strong opportunities for personal and career growth.
* Opportunity to develop into future leadership roles.
📧 How to Apply
Interested and qualified candidates should apply via:
https://job-boards.eu.greenhouse.io/jumia/jobs/4942794101?gh_src=g88x1222teu
