Job Description
Hiring
Head of Customer Service
📍 Location: Lagos
Responsibilities
* Lead, mentor, and manage the customer service team.
* Develop and implement effective customer service policies and strategies.
* Ensure high levels of customer satisfaction and maintain service standards.
* Handle escalated inquiries and resolve complex issues efficiently.
* Monitor team performance, set goals, and report to senior management.
* Train staff and drive initiatives to improve customer experience.
Requirements
* Bachelor’s degree or HND in any field.
* Minimum of 3 years of leadership experience in customer service.
* Experience in the retail or food industry is a plus.
How to Apply
Send CV to: hr@fauna.com.ng
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