Job Description
HIRING
Fraud Analyst | Jumia
📍 Location: Lagos, Nigeria
Job Type: Full-time
Job Field: Risk Management / Finance / Fraud Prevention
Qualification: Bachelor’s degree
About the Role
Jumia is seeking a detail-oriented Fraud Analyst to detect and prevent fraudulent transactions, reduce financial losses and manage chargebacks while strengthening payment security and risk processes.
Key Responsibilities
• Identify and investigate potentially fraudulent transactions.
• Monitor fraud and chargeback trends and recommend preventive measures.
• Manage Visa and Mastercard credit card chargebacks.
• Verify KYC documents for Jumia Pay customers.
• Collaborate with Customer Service and Finance teams on fraud-related issues.
• Manage blocked transactions, account reviews, refunds and disputes.
• Ensure compliance with KYC, account takeover (ATO) and risk management procedures.
• Maintain accurate risk reports and records.
Requirements
• Bachelor’s degree in Economics, Finance, Mathematics or a related field.
• Good understanding of payment systems.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Strong analytical, problem-solving and data interpretation skills.
• Excellent attention to detail and organisational abilities.
• Ability to multitask, meet deadlines and work under pressure.
• Strong communication and collaboration skills.
• Ability to work independently and take ownership of responsibilities.
Benefits
• Opportunity to work in a dynamic and professional environment.
• Exposure to Africa’s growing e-commerce industry.
• Opportunities for personal and professional development.
• Career growth and leadership development opportunities.
How to Apply
Interested and qualified candidates should apply via:
https://job-boards.eu.greenhouse.io/jumia/jobs/5020464101
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