Job Description
Call Center Manager (Head – Retention & Customer Operations)
Location: Ikeja, Lagos
Salary: ₦500,000 (Negotiable)
Job Summary
We are seeking an experienced Call Center Manager (Head – Retention & Customer Operations) to lead and optimize call center operations in Ikeja, Lagos. This role has full ownership of Customer Retention, Churn Reduction, and Win-back KPIs and will be directly responsible for improving customer loyalty, lifetime value, and operational performance. The ideal candidate will have proven experience driving retention-focused metrics within a high-volume service environment.
Requirements
– 5–8 years’ experience in call center or customer operations, with leadership responsibility
– Proven track record managing retention and churn KPIs
– Strong analytical skills and experience using performance data to drive decisions
– Demonstrated success leading and developing high-performing teams
– Excellent communication and stakeholder management skills
– Telecom or high-volume service industry experience is an advantage
How to Apply
Send CV to cv@ascentech.com.ng
Email Subject: Call Center Manager Head – Retention – Ikeja Lagos
