Job Description
Position: Client Relations Personnel
Location: Lagos Island
Salary: ₦350,000 monthly
Availability: Candidate must be available to resume immediately.
Requirements:
•2–3 years post-NYSC experience in customer relations or client experience roles within a structured corporate environment
•Must reside on or have very easy access to Lagos Island
Key Skills and Qualities:
•Strong analytical and problem-solving skills
•Proficiency in data analysis and interpretation for reporting and decision-making
•High attention to detail and data accuracy
•Excellent written, verbal, and phone communication skills
•Proficiency in Microsoft Office and CRM software
•Sound understanding of customer engagement channels and tools
•Experience with sales or marketing interfaces is an added advantage
•High emotional intelligence and strong interpersonal skills
•Ability to manage sensitive client information with confidentiality and professionalism
Key Responsibilities:
•Manage and enhance the customer journey across online and offline platforms
•Respond promptly and professionally to all client communications
•Handle inquiries, complaints, and feedback, ensuring effective resolution
•Analyze and process customer data to provide actionable insights and support continuous improvement
•Document client interactions and feedback for internal use and improvement
•Work closely with other departments to ensure smooth service delivery
•Maintain accurate records of client information and ensure data security
To Apply: Send your CV and a brief cover letter to theclientofficerrecruitment@gmail.com with the subject line: Client Relations Personnel.
