Job Description
Job Position: Collections Supervisor
Job Locations: Abule Egba Lagos
Full-Time
Competitive salary
Job Description
• We are seeking an experienced and results-driven Collection Supervisor to lead our collections team.
• The Collection Supervisor will be responsible for developing and executing strategies to effectively manage and recover outstanding debts while maintaining strong customer relationships.
Job Responsibilities
Strategy Development:
• Develop and implement effective debt collection strategies.
• Continuously review and enhance collection processes to maximize recovery rates.
• Analyze customer data to identify patterns and trends in delinquent accounts.
Team Leadership:
• Lead and motivate the collections team to achieve targets and objectives.
• Provide coaching, training, and performance feedback to team members.
• Set clear performance goals and monitor team progress.
Portfolio Management:
• Monitor and manage the company’s loan portfolio.
• Review and categorize delinquent accounts, implementing appropriate collection actions.
• Establish and maintain appropriate collection policies and procedures.
Communication and Customer Relations:
• Develop and maintain positive relationships with customers.
• Handle escalated customer inquiries and complaints regarding collections.
• Ensure compliance with regulatory guidelines while interacting with customers.
Reporting and Analysis:
• Prepare regular reports on collection performance for management.
• Analyze data to identify areas for improvement and implement corrective actions.
• Monitor key performance indicators (KPIs) related to collections.
Legal Compliance:
• Stay updated on relevant laws and regulations governing debt collection.
• Ensure all collection practices are compliant with legal requirements.
Job Requirements
• Proven experience in collections management, preferably in a financial institution or fintech.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of relevant laws and regulations governing debt collection.
• Proficiency in using collection software and tools.
• Strong organizational and problem-solving skills.
How to Apply: send your cv to
hrcomatrixcompanylimited@gmail.com
OR
whatsapp 09038465873
