Job Description
JOB TITLE-CUSTOMER EXPERIENCE OFFICER/CALL CENTRE AGENT
LOCATION- ONIPANU, LAGOS
SALARY- 80K + HMO,PENSION, 13TH MONTH+ LEAVE ALLOWANCE
LANGUAGES PROFICIENCY- IGBO AND YORUBA or IGBO AND HAUSA
To apply, qualified candidates should send their CV to recruitment@phillipsoutsourcing.net using the job title as subject of the mail.
REQUIREMENTS
Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
Candidates must reside in Onipanu and its environs is a MUST
Candidate must be willing to work weekends
Qualification:
BSC/HND ONLY Graduate
At least 2 years experience as a customer experience specialist, or a similar customer support role
Candidate must be willing to work on shifts
Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Responsibilities:
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
