Job Description
At Courier & Logistics Management Institute (CLMI), we offer an unparalleled LMS platform where you can sell courses and gain professional insights into courier, logistics, transport, and management. As the world’s only professional body offering all four categories together, we provide knowledge from global experts and industry leaders.
We are recruitng on behalf of Zenith Carex International Limited to fill the position below:
Job Title: Customer Service Support
Location: Lagos
Employment Type: Full-time
Job Summary
The Customer Service Support staff will be responsible for handling customer inquiries, resolving complaints, and providing support to ensure customer satisfaction.
This role requires excellent communication and problem-solving skills.
Key Responsibilities
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Respond to customer inquiries via phone, email, or in person promptly and professionally.
Provide accurate information about products and services.
Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
Keep records of customer interactions and feedback.
Assist in tracking and monitoring deliveries for customers.
Work collaboratively with other team members to improve customer service processes.
Qualifications and Requirements
Minimum of OND, HND, or BSC.
Proven experience in a customer service role is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficient in the use of basic computer applications (Microsoft Office, CRM tools).
Ability to multitask and handle high-pressure situations.
Compensation and Benefits
Salary Range: N100,000 – N180,000 monthly.
Benefits: Health Maintenance Organization (HMO) available.
Application Closing Date
18th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@clmi.ng using the job title as the subejct of the mail.
Note: Join a Leading Courier Company Today!
