Job Description
RHMS Tech is recruiting suitable candidates to fill the position below:
Job Title: Customer Service / Support Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilties
Guide customers through product selection, swapping options, repair services, and provide information on product features, pricing, promotions, and swap eligibility.
Recommend additional products or upgrades, and inform customers of promotions, new arrivals, and relevant accessories.
Assist customers with placing orders, swap requests, repair bookings, and processing exchanges or returns.
Explain the swap process, facilitate smooth swap transactions, and ensure device condition checks, and trade-in values.
Coordinate repair services for customers, provide repair status updates, and ensure timely resolution.
Handle customer complaints, troubleshoot issues, and resolve swap/repair-related questions with patience and empathy physically or online via social media.
Perform daily stock counts, verify inventory records, and report discrepancies.
Record customer interactions, track common issues, and prepare daily reports.
Collect customer feedback, report recurring issues, and suggest service improvements.
Work closely with team members and departments to ensure smooth order, swap, and repair processing.
Stay updated on new products, swapping/repair policies, and company promotions.
Attend to social media inquiries, and respond promptly to messages, comments, and reviews.
Requirements
–ADVERTISEMENT–
Interested candidates should possess a Bachelor`s Degree in any relevant field.
Have an idea about social media.
Proximity to Ikeja (Mainland).
Salary
N120,000 – N140,000 monthly.
Application Closing Date
21st November, 2024.
Method of Application
Interested and qualified candidates should send their CV to: admin@rhmstech.com using the job title as the subject of the mail.
