Job Description
Hausba SmartHomes Limited is a leading provider of bespoke electronics and home technology solutions for modern-day architecture. We believe in using technology to improve the living experience by delivering the finest brands in high-end lifestyle custom electronics and system integration to today’s technology-driven property owners.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Employment Type: Full-time
Job Summary
At HAUSBA, the Customer Success Officer (CSO) is responsible for ensuring maximized value, for customers from the products and services.
This role involves building strong, long-term relationships with customers, providing support and guidance while proactively addressing customer needs.
The CSO collaborates with cross-functional teams, such as technical support, Experience Assurance Officers, and sales, to align customer success strategies on improving the overall customer experience.
Education Qualification & Experience
Diploma or Bachelor’s Degree in Data Analytics, Customer Experience, Marketing, Business Administration, Communication, Hospitality, or related field.
3-5 years in customer success or relevant roles.
Technical Skills:
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Must possess proficiency in approved CRM tools (Zoho) to manage customer interactions, track accounts, and gather insights.
Ability to analyse customer data, monitor engagement metrics, and make data-driven decisions to enhance customer success.
Must have a deep understanding of HAUSBA’S product and service to effectively support, educate, and guide customers.
Sound technical knowledge of modern smart home technologies, audiovisual systems, and related hospitality solutions is desirable
Core Competencies & Skills
Soft Skills:
Relationship Building: Ability to establish strong relationships and rapport with HAUSBA Supernova customers.
Ability to be empathic while understanding customer emotions, needs, and perspectives.
Effective Communication: Must exhibit clear and persuasive communication, in both verbal and written forms.
Adaptability: Flexibility to adjust to changing customer needs, feedback, and evolving product features or business requirements.
Behavioural Skills:
Ability to proactively identify challenges and while also being solution oriented.
Capacity to think strategically to identify customer needs and opportunities aimed at improving customer experience.
Ability to take ownership of customer outcomes and deliver on commitments to ensure customer satisfaction.
Attention to Detail
Pay
N200,000.00 – N260,000.00 per month.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should send their Resume to: hr@hausba.com using the Job Title as the subject of the mail.
