Job Description
Job Title: Front Desk Officer
Location: Victoria Island, Lagos
Responsibilities
Deliver prompt and professional solutions for customer inquires via phone, email and one-one communication etc.
Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
Direct or route customer calls to appropriate personnel for assistance.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Track and follow-up customer requests in a timely manner.
Maintains security by following procedures; monitoring visitors’ logbook and tag
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Work with Human Capital from time to time to assist in Human Capital Operations
Perform other tasks as assigned by your supervisor/Manager
Requirements
Minimum of a B.Sc./HND in any discipline
2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry
Preferred candidates must be customer-centric, smart and vibrant.
Candidate must possess excellent communication skill
Certification in customer relationship management, Human Resources or any other related courses is an added advantage.
Skills:
Strong verbal and written communication skills
Excellent relationship and people management skills
Self-starter with mature analytical skills and ability to work under pressure.
Innovative and forward thinking, with a track record of executing new ideas.
Application Closing Date
4th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@koinsbank.com using the position as the subject of the email.
