Job Description
OptiHuman Consulting Limited – Our client is a renowned Luxury Hotel at the heart of Lagos, offering various hospitality services and amenities for the great experience of their guests.
They are recruiting to fill the position below:
Job Title: Hotel Front Office Agent
Location: Victoria Island, Lagos
Specific Responsibilities
Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Register arriving guests and assign rooms.
Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.
Promptly answering telephone calls using a positive attitude, giving out clear information and using good communication skills.
Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition.
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Monitor office supplies and place orders when necessary.
Maintain an inventory of vacancies, reservations and room assignments.
Provide basic data entry and transactions handling services for the Front Office within a property.
Process guest departures, calculate charges and receive payments.
Balance cash and complete balance sheets, cash reports and related forms,
Follow established procedures and policies when completing tasks.
Receive, sorts and distribute incoming mails
Observe and report security issues to management immediately.
Ensuring all guests’ information is accurate and up to date.
Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity and Stewardship.
Demonstrate a customer service attitude with internal/external contacts.
Produce statistics and reports on company’s data as standard format.
Requirements
The Ideal candidate should hold a Bachelor’s Degree in any related discipline.
3+Years experience as a Hotel Front Desk Officer.
Advanced communication, organizational, interpersonal and customer service skills.
Must be able to work as a team as well as an individual.
Proven experience as front desk representative, agent or relevant position.
Exceptional communication skills both written and oral.
Highly organized, results oriented with the ability to be flexible and work well under pressure.
Professional attitude and appearance
Working knowledge of Word, Excel and other computer related programs.
Application Closing Date
29th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: optihumanconsulting@gmail.com using the job title as the subject of the email.
