Job Description
Job Title: Product Support Officer
Location: Isolo, Lagos
Pay: 100k gross
Qualification: Minimum of OND (Ordinary National Diploma)
Experience: 0-2 years of experience in customer service, aftersales or a related field
Job Overview:
The Product Support Officer is responsible for handling all post-sale activities, ensuring customer satisfaction through effective service delivery. This role involves addressing customer inquiries, processing returns or repairs, and coordinating with other departments to resolve any issues related to products after purchase.
Key Responsibilities:
• Customer Support: Serve as the first point of contact for customers seeking assistance with products after purchase.
• Issue Resolution: Address and resolve customer complaints related to product quality, returns, or warranty claims in a timely manner.
• Follow-Up Services: Ensure follow-up with customers to confirm their satisfaction with aftersales services and address any further concerns.
• Repair Coordination: Manage product repairs and ensure timely communication between the customer and repair team.
• Returns Management: Process customer returns or exchanges in compliance with company policies.
• Documentation: Keep accurate records of customer interactions, issues, and resolutions, ensuring that all information is logged in the system.
• Collaboration: Work with sales, warehouse, and technical teams to ensure smooth aftersales processes and service delivery.
• Feedback Gathering: Collect and document customer feedback to improve product quality and aftersales services.
• Reporting: Prepare regular reports on aftersales activities and customer satisfaction levels.
Requirements:
• Education: Minimum of OND in a relevant field (e.g., Business, Marketing, Customer Service).
• Experience: 1-2 years of experience in aftersales, customer service, or a related role.
• Skills:
• Strong communication and interpersonal skills.
• Ability to handle difficult customers professionally.
• Basic understanding of product repairs and warranties.
• Proficiency in using CRM software or other customer service tools.
• Good organizational and time management skills.
Key Competencies:
• Customer-oriented mindset with a focus on delivering excellent service.
• Strong problem-solving skills and ability to resolve issues efficiently.
• Ability to work well in a team and coordinate with multiple departments.
• Detail-oriented and proactive in ensuring customer satisfaction
Kindly fill out the link to apply
https://shorturl.at/fxOxo
