Job Description
Quality Control Officer at Goldman Microfinance bank
Responsibilities
Monitor calls of our agents
Investigate customer complaints regarding quality issues and develop a solution.
Record, compile, and prepare reports for analysis and evaluation.
Investigate (and correct) customer issues and complaints relating to quality.
Requirements
BSc or Diploma in related field
2 – 3 year work experience.
Excellent MS Office knowledge
Good computer skills
Excellent verbal and written communications skill
Proven experience as quality inspector or relevant role
A keen eye for detail and a results-driven approach
Responsible and trustworthy
Knowledge of quality control standards and testing methodologies.
Qualified and interested candidates should send their CV to hr@goldmanmfb.com
