Job Description
Job Opening: Social Media Manager/Customer Service Representative
Location: Ikota, VGC Lagos.
About the Role:
We’re looking for a proactive and creative individual to join our team as a Social Media/Customer Service Rep. You’ll be the voice of our brand online and offline managing social platforms, engaging our audience, and ensuring top-notch customer support.
Responsibilities:
Manage and grow our social media presence (Instagram, Facebook, Twitter, etc.)
Create engaging content and respond to comments/messages
Handle customer inquiries, complaints, and feedback via phone, email, and social media
Provide timely updates on deliveries and services to customers
Maintain a positive and professional attitude with every interaction
Report insights and trends to improve our communication and services
Requirements:
Must live within or close to Ikota
1+ year experience in social media management or customer service
Strong communication and writing skills
Familiar with social media trends and basic content creation
Good time management and multitasking skills
Knowledge of logistics industry is a plus but not required
To Apply:
Send your CV to 07085330676
