Job Description
JOB TITLE: STATION AGENT(AIRLINE)
INDUSTRY- AIRLINE
SALARY-N290K NET
LOCATION: IKEJA, LAGOS
To apply, qualified candidates only should send their CV to recruitment@phillipsoutsourcing.net using the job title as subject of the mail.
Job Summary
Carry out and maintain the operational activities of the assigned station in a safe, uninterrupted, and timely manner, and keep the passenger satisfaction at the highest level within the scope of the national, international and supranational legislations and the Company’s rules and regulations.
Requirements
. BSc/HND in any relevant field.
. Minimum of 2 years’ experience as a station agent in Airline/Travelling Agencies
. Good Communication Skills
. Establishing and Maintaining Business Relationships
Responsibilities
1. Send, answer, and organize the messages related to their job, and reply to the relevant phone, fax, email, and telex messages.
2. Enter, when necessary, the inputs stipulated within the scope of Direct Operational Procurement
(DOP), all kinds of invoices and documents for payments of the services received from the supplier
company into the system within the specified period.
3. Inform passengers on passports, exit permits, foreign exchange, etc. within the scope of passenger
services activities.
4. Resolve the problems encountered in the passenger relations at the station, or report them to their superior.
5. Follow the procedures for obtaining civil aviation permits when necessary.
6. Meet the aircraft, provide coordination and communication between the crew and the handling,
catering, and cleaning companies as well as air traffic, customs, and immigration administration. Open
an IRROPS Irregular Operations/Irregularity Communication System record in case of delays, file type
change requests through OPSYS, communicate with the cockpit/respond to incoming messages
through ACARS (Aircraft Communications Addressing and Reporting System) when needed.
7. Prepare daily flight documents in full, order daily catering, request additional catering when
necessary during the check-in process, and keep all kinds of records related to the flight, monitor the number of catering over webcom, and update periodic additional catering requests in coordination
with the central units.
8. Prepare incoming/outgoing co-mail forms and deliver/receive the relevant co-mail to/from the
aircraft.
9. File the flight documents completely and correctly after the flight, make sure that the status of the coupons for the flight is changed to flown, and keep the statistics of the flight coupons.
