Job Description
United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.
We are recruiting to fill the position below:
Job Title: Station Manager
Locations: Maiduguri – Borno, Bauchi and Yola – Adamawa
Effective Date: TBA
Reports to: Head, Ground Operations
Department: Ground Operations
Job Summary
The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.
Duties / Responsibilities
Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Check in Agent and Baggage Handlers etc)
Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
Develop schedules ensuring cost compliance and allocating needed resources
Ensures customer service representatives are fully trained and knowledgeable and provide superior customer service.
Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
Ensures compliance with International, Federal, State and Local Aviation Regulations
Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
Verifies and approves all station-related invoices and reports any mistakes accordingly.
Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
Provides leadership and guidance to the ground handling agents and UNA staff
Represents UNA at all Airport related functions, and meetings and liaises with the airport authority and governmental offices.
Ensures company brand and values compliance
Ensures weekly meetings with the station team
Ensures team in the station
Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
submit to FAAN, NAMA, and NCAA all relevant official documents required by regulation.
Performs any other duties that may be assigned by management from time to time.
Experience & Qualifications
HND / B.Sc in any discipline
A higher degree will be an added advantage.
Must be able to work late hours and multi-task.
A minimum of three to four (3-4) years experience in this role or related capacity.
Must be comfortable working under extreme pressure
Must be smart enough to make critical decisions within the very short time limit.
Required Skills / Abilities:
Strong customer service skills
Knowledge of Nig.CARs
Knowledge of Ground Handling Operations will be of advantage, especially dangerous goods, IATA etc.
Ability to develop working partnerships with all departments and other airlines at the airport
Analytical and forward-looking
Technical expertise – mastery of job-related knowledge, skills and abilities
Adaptability
Persuasive
Team player
Anticipation and prioritization abilities
Must be very meticulous with eyes for details.
Must have Leadership and motivational skills
Directing and developing staff
Relationship-building skills
Interpersonal skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter detailing their relevant experience and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.
