Job Description
Our client urgently requires the services of a TECH SUPPORT OFFICER
Location: Ajao Estate
Key Responsibilities:
On-site Support: Travel to schools to troubleshoot hardware, software, and networking issues. Install and maintain EdTech solutions and conduct training sessions for educators.
Remote Support: Provide technical assistance via phone, email, and video calls, ensuring timely responses to support tickets using helpdesk software.
Client Relationship Management: Act as the primary technical contact for schools, fostering customer satisfaction and offering proactive maintenance to reduce downtime.
Collaboration: Work with internal teams to address complex issues and relay client feedback to the development team.
Documentation & Reporting: Record technical issues and resolutions, document training sessions, and generate regular reports on site visits and client concerns for continuous improvement.
Salary: 120k
Requirements
BSC in relevant field
2 – 4 years experience in similar role
Other benefits:
HMO
One day off
Qualified candidates should send their CVs to vincintoire@gmail.com using position as title
Only shortlisted candidates will be contacted
