Job Description
Service Delivery Officer (IT Services)
Are you passionate about delivering seamless IT services and ensuring exceptional user experience? Do you thrive in fast-paced environments where problem-solving, collaboration, and service excellence matter? If yes, we’d love to meet you
As our Service Delivery Officer, you will play a key role in ensuring IT services run smoothly, efficiently, and consistently meet business and customer expectations.
Location: Lagos, Nigeria
Job Type: Full-time
Industry: Fintech
Key Responsibilities
✔ Manage high-performing service support functions (IT Service Desk & Technical Support)
✔ Own and drive Incident, Request & Escalation Management processes
✔ Lead coordination and resolution of major incidents
✔ Monitor and improve service delivery performance and standards
✔ Provide accurate reporting and recommend service improvement initiatives
✔ Collaborate with internal teams and third-party vendors to enhance service quality
✔ Facilitate effective stakeholder communication during incident resolution
✔ Ensure systems, processes, and methodologies support operational excellence
✔ Address client concerns and continuously improve user experience
Requirements
✅ B.Sc./HND in a Technology or related field
✅ Minimum of 2 years’ experience in a similar role
✅ Strong knowledge of IT Service Management (ITSM)
✅ Experience in Service Desk or Technical Support environments
✅ Excellent communication and customer service skills
✅ Strong organizational, leadership, and time-management abilities
✅ ITIL or ISO 20000 certification/knowledge is an added advantage
How to Apply
Send your CV to recruitment@etranzactng.com with the subject Service Delivery Officer
Only qualified candidates will be contacted.
