Job Description
🚨HIRING
Blue Wave New Energy Technology Nigeria Company Limited
Job Title: AI Customer Service Training Officer
Location: Ikeja, Lagos
Job Type: Full-time
Work Mode: On-site
About the Role
Blue Wave New Energy is looking for an AI Customer Service Training Officer to help build and continuously improve its AI-powered customer service system — organizing knowledge, optimizing AI responses, improving prompts, and ensuring the AI assistant provides accurate, professional, and helpful answers to customers.
Key Responsibilities
* Build, maintain, and improve the company’s AI knowledge base
* Create and optimize FAQs, SOPs, and customer service content
* Design, test, and refine prompts to improve AI response quality
* Review customer conversations and identify areas for AI improvement
* Organize product information, policies, and processes into structured AI knowledge
* Work with Customer Service, Sales, Technical, and Operations teams for accuracy
* Test AI performance regularly and implement data-driven improvements
* Update AI knowledge with new products, promotions, or policies
* Document optimization work and report progress to management
Requirements
* Diploma or Bachelor’s Degree in any discipline
* Basic familiarity with AI tools (ChatGPT, Gemini, Claude, or similar)
* Strong logical thinking and problem-solving skills
* Good organizational and documentation abilities
* Ability to learn new products and business knowledge quickly
* Self-motivated, responsible, and detail-oriented
* Willing to work full-time from the Lagos office
* Experience with chatbots, AI tools, prompt engineering, or knowledge base management is preferred
* Experience in customer service, operations, content management, or technical support is preferred
* Basic knowledge of automation tools, APIs, or Python is an advantage but not required
Application Closing Date
30th September, 2026
How to Apply
Send your CV to hr@bluewave.top using the Job Title as the subject of the email.
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