Job Description
Job Title: Customer Service Officer
Location: Victoria Island
Industry : Banking
Salary: N235k
Employment: Full Time
Age: 24-27
*Key Responsibilities*
• Process account opening and account maintenance requests.
• Update customer records and documentation.
• Facilitate issuance and replacement of cards, cheques, and account-related instruments.
• Investigate and resolve customer complaints within established timelines.
• Escalate unresolved issues to appropriate units.
• Ensure compliance with KYC, AML, and regulatory requirements.
• Maintain accurate customer records and documentation.
• Serve as the first point of contact for customers.
• Attend to customer inquiries, requests, and complaints promptly.
• Build and maintain positive customer relationship
*Requirement:*
• Minimum of Higher National Diploma (HND) in any relevant discipline.
• Minimum of 1–2 years’ relevant experience in as a teller or customer service officer
• Proficiency in Flexcube core banking application.
• Neat and professional appearance.
• Friendly and courteous disposition.
• Well-spoken and intelligent.
• Good interpersonal and communication skills.
• Well-structured and composed personality.
• Good temperament and ability to relate professionally with clients and staff.
Interested and qualified candidates should send CVs to: nngwu@icsoutsourcing.com
