Job Description
Role: Customer Success / Parent Relations Officer (Full-Time)
Company: Lencore Tutors
Location: Ilupeju, Lagos
Salary: 200k
About the Role
We are looking for a highly responsive and detail-oriented Customer Success / Parent Relations Officer to manage relationships with parents and ensure a seamless tutoring experience. This role is critical to client retention, satisfaction, and overall service quality.
Key Responsibilities
– Serve as the primary point of contact for parents and guardians
– Manage onboarding of new clients and match them with suitable tutors
– Monitor lesson progress and follow up on feedback from parents
– Resolve complaints quickly and professionally
– Ensure consistent communication between tutors and clients
– Track client satisfaction and retention metrics
– Identify opportunities to improve service delivery
Requirements
– Strong communication and interpersonal skills
– Ability to handle complaints calmly and professionally
– Highly organized and responsive (this is very important)
– Prior experience in customer service, education, or client management is an advantage
– Must be proactive and solution-driven
Work Structure
– Full-time role (on-site)
What We’re Looking For
We are not looking for someone we need to chase. We need someone who is responsive, accountable, and takes ownership of client relationships.
Goal of the Role
To ensure parents are satisfied, retained, and confident in the quality of tutors provided by Lencore Tutors.
Qualified candidates should send their CVs to Lencoretutors@gmail.com using position as title.
Only shortlisted candidates will be contacted.
Please rebroadcast
