Job Description
Payment Assistance Manager
Location : Lagos
Job Summary:
Lead the collections operations and payment reminder management for our Nigeria lending business. Oversee the local collections team, develop and execute proactive payment reminder strategies, monitor payment progress and delinquency early-warning metrics, ensure customers repay on time, and collaborate with China HQ to build a robust repayment management framework tailored to the Nigerian market.
Key Responsibilities:
•Oversee day-to-day collections operations, ensuring payment reminder strategies are well-executed and recovery targets are met
•Monitor payment progress, M0 early-warning metrics, and collection efficiency; escalate anomalies to HQ promptly
•Manage and develop the local collections team (hiring, training, performance tracking, workload distribution)
•Develop and continuously optimize proactive payment reminder strategies (SMS reminders, courtesy calls, etc.) to encourage on-time repayments
•Coordinate with China HQ collections/risk team on policy localization and strategy execution
•Report regularly to HQ on Nigeria collections performance; provide delinquency trend analysis and actionable recommendations
Requirements:
•3+ years of experience in customer service, collections, or payment operations within Nigerian fintech, banking, or consumer lending
•Strong understanding of Nigerian credit infrastructure (NIN, BVN, etc.) and customer credit management fundamentals
•Hands-on customer service experience with excellent communication skills; adept at handling repayment inquiries
•Data-driven mindset — experience using payment analytics to optimize reminder strategies
•Good English communication skills; able to collaborate effectively with China-based teams
•Self-driven, accountable, and comfortable in a fast-moving startup environment
Nice to Have:
•Familiarity with local phone installment and digital lending platforms (e.g., EasyBuy, PalmPay, etc.) — customer service and repayment management
•Prior experience in customer service for consumer or small-ticket lending (repayment inquiries, early delinquency alerts, etc.)
•Prior team management experience (5+ members)
•Understanding of Nigerian local culture and customer habits; skilled at building trust with local customers
Interested and qualified candidates should send their CVs to bukunmi@pixefinance.com
