Job Description
Job Title: IT Helpdesk
Location: Port Harcourt
We are looking for a proactive and customer-focused IT Helpdesk for IT support operations and ensure smooth delivery of IT services across the organization. The role involves managing Helpdesk activities, IT asset management, user support, reporting dashboards, and coordination with infrastructure teams to maintain efficient and secure IT operations.
The ideal candidate should possess strong technical troubleshooting skills, leadership capabilities, and hands-on experience in IT support environments, along with exposure to Power BI dashboard reporting and IT asset lifecycle management.
Key Responsibilities
· Provide support for hardware, software, printers, email, network, and application-related issues.
· Monitor ticket queues, prioritize issues, and ensure SLA compliance.
· Coordinate with internal IT teams and vendors for issue resolution and system support.
· Manage the complete lifecycle of IT assets including procurement, allocation, tracking, maintenance, and disposal.
· Maintain accurate inventory records for hardware, software licenses, and peripherals.
· Monitor warranty, AMC, and license renewals.
· Develop and maintain Power BI dashboards for Helpdesk performance, asset tracking, and IT service metrics.
· Generate MIS reports and analyze trends for management review and decision-making.
· Install, configure, and maintain desktops, laptops, operating systems, and peripheral devices.
· Support user account management, access permissions, VPN, LAN/Wi-Fi connectivity, and Microsoft 365 services.
· Ensure compliance with IT security policies, antivirus updates, patch management, and data protection standards.
· Maintain IT documentation, SOPs, troubleshooting guides, and knowledge base articles.
· Support IT infrastructure projects, upgrades, and rollout activities.
Skills & Competencies
· Strong troubleshooting and problem-solving skills.
· Excellent communication and customer service orientation.
· Experience with Windows environment, Microsoft 365, networking basics, and remote support tools.
· Hands-on exposure to IT ticketing systems such as ServiceNow, Freshservice, or Zendesk.
· Proficiency in Power BI reporting and dashboard creation.
· Good understanding of IT Asset Management practices.
· Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
· Bachelor’s degree in Information Technology, Computer Science, or related field.
· 4–6 years of experience in IT Helpdesk / IT Support operations.
· ITIL, Microsoft, CompTIA, or Power BI certifications will be an added advantage.
· Experience in manufacturing or industrial environments preferred.
Apply: https://connect.protenintl.com/jobs/it-helpdesk-port-harcourt-proten-international-nigeria
